- Delivery FAQs -

 

UK delivery

We aim to despatch your order within 2 days from receipt of your order. We will contact you within 24 hours of placing your order to assure you that it has been received. If for any reason an item is out of stock we will let you know so that you can either cancel your order or wait slightly longer for it to arrive.

 

Our postage and packing charges are listed below:

  • STANDARD DELIVERY including handling and packaging via Royal Mail or Hermes is £3.95 within UK
  • FREE DELIVERY for all Mainland UK orders over £50
 

Packaging

My priority is that your order reaches you safely so packaging is practical rather than pretty, and I recycle and reuse as much packaging as I can. So while I can't promise the box will be pretty, the contents will be!

 

International Delivery

We are happy to arrange overseas delivery. However, as costs vary so much depending on country and size and weight of parcels please contact us for a quote on overseas delivery

How do I return an item?

Customer satisfaction is very important to us. and we work hard to ensure you are happy with your purchase. However, if you are unhappy with your item or it is damaged, we will offer a refund (excluding delivery costs) or replacement, providing that you comply with our policy terms:

  • Any damages must be reported within 24 hours of receipt.
  • Return the purchase unused and in perfect condition, in the original packing within 14 days.
  • Understand that you are responsible for the return shipping costs unless damaged, so please make sure that items are well packaged and labelled clearly. We would recommend that you obtain proof of postage when returning items.
  • Refunds will be given within 5 days of receipt of the goods by us. We cannot offer refunds on: purchases returned after 14 days of your receipt, or where you have not notified us within 10 days of receipt.
 

Please address your returns to:

Lisa Valentine Home, Unit 3036, 356 Newport Road, Cardiff, CF23 9AE

 

What if an item is out of stock?

If there is something you'd like which is showing out of stock, please contact us for up to date information .