- Delivery FAQs -
UK STANDARD delivery
Delivered within 3-5 days
(excluding bank or public holidays)
STANDARD DELIVERY including handling and packaging via Royal Mail or Hermes is £3.95 within UK
FREE DELIVERY for all Mainland UK orders over £100
UK premium delivery
Delivery within 2 working days - signature required
Delivery with DPD, a fully tracked service with one hour delivery window notification, via email or text on day of delivery.
Not going to be in? You can chose to change your delivery address, deliver to a neighbour or leave in a safe place, via the DPD website.
PREMIUM DELIVERY including handling and packaging via DPD is £7.95 within UK
We are happy to arrange overseas delivery.
We offer a Standard International Delivery Service (5-15 days) for non-UK addresses charged at the below rates.
The relevant International Shipping charge will automatically be added to your shopping bag when you input your Shipping Address details and select the correct country.
Europe - £15.00
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gilbraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Romania, Czech Republic and Vatican City.
Rest of the World - £25.00
Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United States of America, and Virgin Islands.
**Please Note: We cannot deliver to a PO Box, we can only deliver to a property address and cannot despatch your order without a local contact number for delivery. The phone number is required in order for customs to contact you regarding Tax/Duty charges if applicable.
How do I return an item?
Customer satisfaction is very important to us. and we work hard to ensure you are happy with your purchase. However, if you are unhappy with your item or it is damaged, we will offer a refund (excluding delivery costs) or replacement, providing that you comply with our policy terms:
- Any damages must be reported within 24 hours of receipt.
- Return the purchase unused and in perfect condition, in the original packing within 14 days.
- Understand that you are responsible for the return shipping costs unless damaged, so please make sure that items are well packaged and labelled clearly. We would recommend that you obtain proof of postage when returning items.
- Refunds will be given within 5 days of receipt of the goods by us. We cannot offer refunds on: purchases returned after 14 days of your receipt, or where you have not notified us within 10 days of receipt.
Please address your returns to:
Lisa Valentine Home, Unit 3036, 356 Newport Road, Cardiff, CF23 9AE
What if an item is out of stock?
If there is something you'd like which is showing out of stock, please contact us for up to date information .
If for any reason an item is out of stock but the system has allowed you to place an order we will let you know so that you can either cancel your order or wait slightly longer for it to arrive.
My priority is that your order reaches you safely so packaging is practical rather than pretty, and I recycle and reuse as much packaging as I can. So while I can't promise the box will be pretty, the contents will be!